Your New Retail Electric Provider
The window to choose a new provider officially closed on February 15. A total of 65% of customers chose their provider during the shopping window. If you chose a new provider by February 15, congratulations! Please contact your new service provider for all of your needs.
If you did not choose a new provider by February 15, you have been assigned to one of three Default Retail Electric Providers (DREPs) listed below: Octopus Energy, Reliant and TXU Energy.
Remember, you can still shop for and pick a provider of your choice! Visit PowertoChoose.org.
Click to View the List of Approved Retail Electric Providers
Who to Contact
Please contact your new retail electric provider for all of your electricity customer service, billing and account-related questions. Customers can report any power outages, tree trimming or downed power lines to LP&L. LP&L will continue to own and maintain the poles, wires, lines and advanced meters that deliver electricity directly to your doorstep. LP&L will also help your electric provider with connecting or disconnecting electric service. City of Lubbock Utilities will continue to handle billing and customer service for the city-owned utilities including water/wastewater, stormwater and solid waste.
LP&L Rate History
Below are LP&L rates over a 3-year period, to give you an idea of how they compare with available retail electric plans.
Past Events
View recordings of past community meetings on retail electric competition here: Retail Electric Competition Community Meetings.
Resources
Use the links below to view or download information about retail electric competition and the shopping process.
Retail Electric Competition
- Competition Overview Handout (PDF)
- Resumen General de la Competencia de Venta de Electricidad (PDF)
- Retail Electric Competition Public Presentation (PDF)
- Presentación Pública de la Competencia de Venta de Electricidad (PDF)
The Shopping Process
*Updated April 3, 2024