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Retail Providers

Find all forms, resources, schedules and procedures related to serving Lubbock below. This page will serve as the primary information resource, and will be updated regularly as we progress through our work to prepare for launch.

Next Steps

  • Customers will transition to their new providers and receive a final electric bill from LP&L.

Key LP&L Facts

  • Established in 1916
  • 257,013 population
  • Serves a Division 1 University - Texas Tech University 
  • System includes over 108,000 meters, 4,936 miles of power lines, three power plants and 38 substations

Customer Class Breakdown

Customer Class

Total Meters (Approx.)

Residential Customers 70,912
Multi-Family Housing 22,922
Commercial 11,166
Unknown 735
Municipal 707
Church 460
School 302
University 253
Hospital, Urgent Care, Nursing Home, etc.  152
Total Meters 108,000

LP&L Holidays

Please note Lubbock Power & Light is closed in observance of the following holidays: 

2024 Holidays

Calendar Date

Observed Date(s)

New Year's Day Monday, Jan 1 Monday, Jan 1
Martin Luther King Jr. Day  Monday, Jan 15 Monday, Jan 15
Good Friday Friday, March 29 Friday, March 29
Memorial Day  Monday, May 27 Monday, May 27
Independence Day  Thursday, July 4 Thursday, July 4
Labor Day  Monday, Sept 2 Monday, Sept 2
Thanksgiving  Thursday, Nov 28  Thursday, Nov 28-Friday, Nov 29 
Christmas Eve Tuesday, Dec 24 Tuesday, Dec 24
Christmas  Wednesday, Dec 25 Wednesday, Dec 25

Questions?

Retail electric providers can contact LP&L Market Operations at marketops@mail.ci.lubbock.tx.us.

Frequently Asked Questions

When does LP&L expect to open to retail electric competition?
Prior to opening, will there be a period of customer choice followed by a customer allocation to registered REPs?
How many LP&L customers are there currently?
Is a customer class breakdown (e.g. residential, small business, residential) available?
What’s the deployment % of advanced meters?
Do the meters have remote connect / disconnect capability?
Where may a REP obtain its customer’s interval meter data?
Does LP&L have accurate service addresses for all customers?
What is meant by “Begin Soliciting Retail Electric Providers” on LP&L’s Journey to Competition timeline on LP&L’s website?
Does LP&L plan to utilize web-based “REP self-help” functionality for routine information (e.g. meter read cycles, LP&L holidays, customer usage history)?
Will LP&L have a “REP Relations team” to interface with REPs for escalated issues?
Has LP&L determined which tariff by which it will operate? PUCT Substantive Rule 25.215 or 25.214?
Does LP&L anticipate maintaining its current Rate Class structure?

*Updated Feb. 16, 2024