Retail Providers
Find all forms, resources, schedules and procedures related to serving Lubbock below. This page will serve as the primary information resource, and will be updated regularly as we progress through our work to prepare for launch.
Resources
- Peddler's Permit:
- Download Customer Usage History Release
- View Distribution System Rate Structure
- View Meter Reading & Billing Calendar
- View Terms and Conditions of Access by a Competitive Retailer to the Delivery System of Certain MOUs and Electric Cooperatives (Pro Forma Tariff)
- Customer Protection Rules
Next Steps*
- Selected REPs will begin outreach to potential customers and determine electric rates.
- LP&L will announce how and when customers can shop for and select their electric provider. LP&L will also host open houses for customers to learn about and meet new electric providers. REPs to attend public information sessions to meet with potential customers.
- All customers that have not chosen their electric provider will be assigned to one.
- Customers will transition to their new providers and receive a final electric bill from LP&L.
*This is subject to change pending timely regulatory approvals and business process changes.
Key LP&L Facts
- Established in 1916
- 257,013 population
- Serves a Division 1 University - Texas Tech University
- System includes over 108,000 meters, 4,936 miles of power lines, three power plants and 38 substations
Customer Class Breakdown
Customer Class |
Total Meters (Approx.) |
---|---|
Residential Customers | 70,912 |
Multi-Family Housing | 22,922 |
Commercial | 11,166 |
Unknown | 735 |
Municipal | 707 |
Church | 460 |
School | 302 |
University | 253 |
Hospital, Urgent Care, Nursing Home, etc. | 152 |
Total Meters | 108,000 |
LP&L Holidays
Please note Lubbock Power & Light is closed in observance of the following holidays:
2023 Holidays |
Calendar Date |
Observed Date(s) |
---|---|---|
New Year's Day | Sunday, Jan 1 | Monday, Jan 2 |
Martin Luther King Jr. Day | Monday, Jan 16 | Monday, Jan 16 |
Good Friday | Friday, April 7 | Friday, April 7 |
Memorial Day | Monday, May 29 | Monday, May 29 |
Independence Day | Tuesday, July 4 | Tuesday, July 4 |
Labor Day | Monday, Sept 4 | Monday, Sept 4 |
Thanksgiving | Thursday, Nov 23 | Thursday, Nov 23-Friday, Nov 24 |
Christmas Eve | Sunday, Dec 24 | Friday, Dec 22 |
Christmas | Monday, Dec 25 | Monday, Dec 25 |
Questions?
Retail electric providers can contact LP&L Market Operations at marketops@mail.ci.lubbock.tx.us.
Frequently Asked Questions
*Updated Aug 17, 2023