Customers should now all be connected to their new electric provider. Going forward, contact your provider for all your needs.

City of Lubbock Utilities will continue to provide consolidated billing and customer service for all City utilities (water, stormwater, wastewater and solid waste). Customers will receive a separate electric bill from the retail provider of their choice.

Lubbock Power & Light has participated in multiple community events and provided frequent updates in monthly board meetings, with the news media and on our social channels in the last few years. LP&L hosted public shopping fairs to share more about retail electric competition and what it means for customers.

In a competitive retail electric market, Lubbock Power & Light will no longer buy and sell electricity to customers.

LP&L will continue to manage the transmission and distribution of electricity - the poles, wires, lines and advanced meters that deliver electricity to customers' homes and businesses.

When the retail competition shopping window opened on January 5, 2024, customers had six weeks to shop for and choose a provider using the state's official shopping website, PowerToChoose.org.

A list of approved retail electric providers in Lubbock is available here.

During this shopping window, LP&L hosted shopping fairs for customers to speak with and learn more about the Retail Electric Providers that will be operating in the market.

In short, no. In the competitive retail electric market, LP&L won’t be an electric provider for customers. That means, we won’t buy or sell electricity or handle any direct service requests or billing.

Instead, LP&L will focus on delivering electricity from your future provider safely and reliably through the poles, wires, lines and advanced meters that we’ll continue to own and maintain. Our services will also include outage support.

In a competitive retail electric market, LP&L will manage the transmission and distribution of electricity through the poles, wires, lines and advanced meters that deliver electricity to customers’ homes and businesses.

This infrastructure maintenance will appear as a line item on the bill that customers will receive from their new providers. LP&L aims to charge infrastructure maintenance rates at or below what others across the state charge.

Customers will receive a separate bill from their new provider for electricity charges. City of Lubbock Utilities will continue to provide billing and customer service for all other City utilities: water, wastewater, stormwater and solid waste.

Electricity bills will vary based on the provider chosen as rates will be determined by each individual provider.

When it comes time to choose a provider, customers are encouraged to compare potential future providers’ rates to what they are currently paying per kWh with LP&L. More information on LP&L’s rates can be found here.

Customers should now all be connected to their new electric provider and those with an active deposit on file should have received their deposit back in their final LP&L invoice, provided they are up to date on their electric bill.

Customers of LP&L were assessed a deposit upon start of service. With 12 months of one-time payments (24 months for commercial customers), those customers saw their deposit automatically returned.

No, only electric service through LP&L will be affected by the transition to retail electric competition. All other utilities and the billing and customer service for those utilities will stay the same.

City of Lubbock utilities will continue to provide consolidated billing and customer service for all City utilities (water, stormwater, wastewater and solid waste). Customers will receive a separate electric bill from the retail provider of their choice.

Resources to learn more about retail competition are available on the website and social media, and individual letters have been sent to customers affected by various changes throughout the journey to competition. LP&L also hosted public shopping fairs to share more about retail electric competition and what it means for customers.

Lubbock Power and Light is committed to our customers and the Lubbock community. We elected to transition to retail competition at the request of our customers, and we believe that the best way to continue to serve our customers going forward is to focus on the delivery of reliable electricity to their homes and businesses.

If you receive a welcome packet or something along those lines from a company with which you did not actually sign a contract, you are not obligated to that company. Simply contact the company, let them know you did not sign up for service. From there, you can proceed with shopping and picking a provider as you would otherwise.