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Lubbock Power & Light Connects Remaining Customers to ERCOT This Weekend

This is the final migration of customers and the completion of Lubbock’s historic move to ERCOT.

This weekend, Lubbock Power & Light (LP&L) is connecting all remaining customers, approximately 30% of its system and customers to the Electric Reliability Council of Texas (ERCOT). LP&L successfully completed the first step of the migration, approximately 70% of its system and customers to ERCOT over Memorial Day 2021.

Work will take place on Saturday (December 9), Sunday (December 10), and will conclude Monday morning (December 11). LP&L crews will work as quickly and safely as possible to convert customers from 6 a.m. – 5 p.m. on Saturday and Sunday. Monday’s work will last from 6 a.m. – 12:30 p.m.

LP&L has been working to carefully plan the second migration of customers for months and expects the final step to be very similar to the migration in 2021. If you are a customer whose home or business was affected by the first step of the migration over Memorial Day 2021, you will not be affected by this weekend’s work.

What to Expect

  • Affected customers can expect a planned outage lasting an average of 30 minutes.
  • Customers can check if they are included in the December 9-11 migration to ERCOT and get an estimated time for their planned outage by visiting LPandL.com and inputting their meter number – available in the electric portion of their monthly bill – in the lookup tool.
  • The City’s Emergency Operations Center will be up and running to ensure all City departments are coordinated.

Track Progress

  • To check outages in progress during the weekend, visit the Outage Map: https://lpandl.com/powering-lubbock/power-outages
  • Starting Saturday morning, the LP&L and the City will have a Progress Map on its websites where the public can see which portions of work have been completed.
  • Information on the project will also be located at CityofLubbockUtilities.com
  • Monitor progress and project updates throughout the weekend by following LP&L and the City of Lubbock social media.

Please Note

  • As crews work across the system from Saturday to Monday, traffic lights and railroad crossings may be affected by the brief outages. Lubbock Police Department will be assisting with traffic control through intersections. Please be aware for your safety and that of our police officers.
  • If you are someone affected by a planned outage, please do not call 9-1-1 to report it. With the implementation of advanced meters, LP&L is aware of customers out of power. Although not necessary for this project, if a customer wishes to report an outage they may send an email to lightsout@lpandl.com with their name, address and nature of outage. They may also call 775-2509.

Helpful Tips

Although it is not mandatory that customers perform the following tasks, LP&L always issues the following tips for customers when planned outages occur:

  • Unplug sensitive electronic equipment, such as computers and televisions.
  • Make sure food stays as cold as possible by keeping your refrigerator and freezer closed.
  • Notify any security companies you use to monitor your business
  • Utilize a backup power supply as necessary.

All customers affected by the outage this weekend (approximately 19,000 customers) will be notified by mail and the City’s electronic alert system. The goal is to move substation-by-substation as safely and efficiently as possible in order to finish all work by midday Monday.

To learn more about LP&L connecting to ERCOT, visit LPandL.com/ERCOT.