Frequently Asked Questions

New customers can visit City of Lubbock Utilities to set up service

New customers can visit City of Lubbock Utilities to set up service.

LP&L makes every effort to provide electric service on the same day it is requested. However, there are exceptions to same-day service due to equipment requirements, accessibility to the property or various other reasons.

LP&L requires a $135 deposit or one-sixth (1/6) of the reasonable and good faith estimate of annual billings of the premises, whichever is greater.

LP&L’s standard residential customers on Rate 1 (customers with electric and gas service) is $0.03381 per kilowatt hour.

Electric customers on Rate 3 (customers with electric service only) is $0.01528 per kilowatt hour.

For complete details on our rate structure, view our Electric Rate/Tariff Schedule.

LP&L’s service rates vary for commercial customer based on demand load. For complete details on our rate structure, view our Electric Rate/Tariff Schedule by clicking here.

Customers can pay their bill in person at the City of Lubbock Utilities Customer Service Center at 1401 Avenue K. Visit City of Lubbock Utilities for more information on ways to pay your bill.

All payments are posted immediately upon receipt. Night drop payments received at City of Lubbock Utilities Customer Service Center after 4 p.m. are posted the following business day.

Past due accounts accrue a delinquency fee equal to 5% of the unpaid balance.

Yes, there is a $30 fee for all returned checks.

City of Lubbock Utilities is not able to change the date your meter is read due to the geographical nature of this process. The bill due date and late charge date are dependent on the billing date, and as a result of that process, cannot be changed.