Power Outage?
In the event of an outage, advanced meters automatically notify us if your power is out, so you don't need to reach out. If you still wish to, you can text or email lightsout@lpandl.com, or call our 24-hour emergency line at 806-775-2509. You can always track the status of outages in our live outage map linked below:
Benefits of Joining ERCOT
Joining the ERCOT system provides LP&L customers a flexible and diverse portfolio of Texas power, meaning affordable and reliable electricity for many years to come.
Click Here for more informationERCOT Connection Schedule Lookup
Visit lpandl.com to enter your meter number and see if you're included in the May 29-30 connection to ERCOT. You can also get an estimated schedule for the planned outage.
Note: The schedule information provided is only an estimate, and is subject to change based on the progress of the project. LP&L is not able to provide real-time updates to the schedule during the weekend of May 29-30.
Electric Competition in Lubbock
Connecting to ERCOT is the first step in opening the door to retail electric competition in Lubbock. LP&L is working closely with the Electric Utility Board and Lubbock City Council to develop a responsible and fair path forward for our customers.
Report
ELECTRIC OUTAGE: To report an electric outage, email or text Lubbock Power & Light at LightsOut@LPandL.com or you may call (806) 775-2509.
- Please provide your service address, a phone number and any other information you can share about the nature of your outage.
- Due to increased call volume in the event of an outage, customers may experience longer than normal hold times on the phone. We encourage customers to text or email.
- Unless you believe there is a life-threatening situation, do not call 9-1-1 to report a power outage.
STREETLIGHT OUTAGE: To report a streetlight outage, please call 3-1-1, or send a text or email to Streetlights@mylubbock.us.
Contact Us
Hours of Operation
Monday-Friday: 8:00 AM to 5:00 PMAfter-Hours Dispatch: 5:00 PM to 9:00 PM
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