Lubbock Power & Light

 

Meet Camille, a Texas Tech alum, with a big heart for the Lubbock community

Camille Powe is a Texas Tech alumna who came to Lubbock over 30 years ago and never left.

The small-town vibe of the big city made it a place she was proud to call home. About three years ago, her passion for helping people led her to join the City of Lubbock Utilities team as a customer relationships supervisor. Since then, she has developed close friendships with her team and fondly refers to them as family.

With over 15 years of call center management experience, Camille oversees the City of Lubbock Utilities call center, which receives about 1,500 calls every day, ranging from requests about customer accounts, walk-in payments, billing and more for all five city owned utility services: City of Lubbock water, wastewater, stormwater, solid waste and Lubbock Power & Light electric service.  

Staying up to date with technology and making sure customers are receiving all the information and access they need is a key element of her job. In addition to managing the call center, Camille prioritizes the development and training of her current and future employees to provide the best customer service for the community.  

Working in customer service can be both rewarding and challenging. To enhance the overall work experience, Camille is always looking for positive ways to encourage her team. If you ever stop by the City of Lubbock Utilities offices, you’ll find a Christmas tree that is up year-round, decorated for different holidays.

“If I can make this place a place the team is excited to come to every day, then I’ve succeeded,” said Camille. “I have dedicated my time to improving morale, making our call center a fun place to be and refining customer interactions.”

Before her time at City of Lubbock Utilities, Camille used to perform anything from theater tunes to country music in the Cactus Theater. She loves the music scene in Lubbock and has put on several vocal and acting performances over the years.

Camille’s passion for helping others doesn’t stop with people. She and her husband are big rescue animal advocates and even have asign outside their home that says, “Dump dog here.” They reside in the Lubbock countryside with their rescue dogs, a Jack Russell Chihuahua mix named Pixie, a 100-pound Shepherd Lab mix named T-Rex, and foster kittens from Second Chance Dog Rescue in Snyder, TX.

“My passion is this community and its people,” said Camille. “I can’t think of anything better than that.”

 For any customer service needs, feel free to call Camille and her team at 806-775-2509 8 a.m. to 5 p.m. Monday – Friday.

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