Lubbock Power & Light


Lubbock City Council and LP&L Electric Utility Board Approve Implementation of Advanced Meters

LUBBOCK (June 14, 2018) – The Lubbock City Council and Lubbock Power & Light (LP&L) Electric Utility Board approved the implementation of advanced meters for LP&L electric customers in Lubbock. Today’s City Council vote follows action taken by the Electric Utility Board on May 29, 2018, approving a contract with Itron, an industry leader in advanced metering for utilities and cities.

“LP&L is committed to upgrading our system and investing in modern technology,” said LP&L Electric Utility Board Chairman Greg Taylor. “The metering technology currently employed by LP&L passed its relevant life decades ago. With the implementation of advanced meters, LP&L will be joining the vast majority of our fellow Texas utilities in providing our customers more information and control over their energy usage.”

LP&L staff, along with expert consultants and representation from all areas of the City, worked diligently over the past 18 months to closely research advanced metering technology and carefully vet proposals submitted as part of request for proposals issued June, 2017.

By upgrading LP&L’s system with advanced meters, the utility will be able to better serve its customers by:

  • Improving Billing Accuracy
    • Eliminates manual meter reading
    • Reduces billing errors
  • Improving Customer Service
    • Increases efficiency in addressing customer inquiries
    • Decreases time required to start or transfer service for new and current customers
    • Increases customer support capabilities and expands customer service options
  • Empowering Customers
    • Provides accurate, near real-time data so customers can track and better manage their electric use
    • After installation, customer service will be able to provide an in-depth look into customers’ usage patterns
    • In the future, customers will be able to log on to an interactive portal where they can access the same data at any time (currently scheduled to launch in 2020)
  • Improving Outage Management
    • Automatically alerts LP&L to outages, even before a customer reports them
    • Automatically identifies the location of the outage
    • Reduces time required to restore power to all affected customers
  • Enhancing Reliability
    • Allows LP&L to conduct load analysis to help ensure transformers do not get overloaded
    • Allows LP&L to accurately and efficiently forecast Lubbock’s current and future energy needs
    • Provides new data to help determine when and where LP&L should make investments in the system to meet Lubbock’s growing energy demand

In 2014, LP&L began an infrastructure improvement program to make investments in reliability and capacity of its transmission, production and customer information systems to ensure a stable energy future for its customers and the growing Lubbock community. The improvements are fully funded through rate adjustments from 2014-2017. The implementation of advanced meters is a small, but integral part of this larger infrastructure improvement program.

As the municipal provider of electricity for the City of Lubbock, LP&L strives to provide its customers with the same advantages of modern metering technology currently enjoyed by Texans all over the state, including members of our neighboring electric provider South Plains Electric Cooperative. Some of the Texas cities that have already implemented advanced meters include Dallas, Houston, San Antonio, Austin, San Marcos, Bryan, Georgetown, Kerrville, Seguin and Fredericksburg.

LP&L plans to begin the full installation of advanced meters in early 2019, following extensive field testing of the metering technology. The full installation process is expected to last approximately one year. LP&L encourages any customer interested in this project to read more on its website at and to follow the utility on social media.

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