Providing reliable electric service is our top priority at LP&L. However, storms, high winds and other circumstances sometimes knock out power, and, despite our best efforts, service can be interrupted. When an outage occurs, LP&L works non-stop to restore your service as quickly as possible.
Our outage map will allow you track known power outages and see LP&L's progress for all repairs. Click here to view our current outage map.
Data is refreshed every five minutes. Please note that an indication that power is restored to an area does not guarantee your house or business has power.
Report an Outage
To report an electric outage, call (806) 775-2509 during business hours from 8 a.m. to 5 p.m., email or text us at email@example.com, or call (806) 775-2555 to reach our 24-hour Emergency Operations Center. When prompted, be prepared to give your service address, a phone number and any other information about the nature of your outage that you can share.
Unless you believe there is a life-threatening situation, do not call 9-1-1 to report a power outage.
Make sure we know your electricity is out. Reports we receive help us to determine the extent and location of the outage.
Report a Street Light Outage
To report a street light power outage, call 311 during business hours from 8 a.m. to 5 p.m. or email or text us at Streetlights@mylubbock.us. Please be prepared to give us the approximate address of the street light, a phone number and any other information about the nature of the street light outage. If there is no address for the street light power outage, please be as detailed as possible with directions such as Northeast corner of I-27 and 82nd Street, Southwest Loop 289 and East Slaton Highway, etc..
Unless you believe there is a life-threatening situation, do not call 9-1-1 to report a street light power outage.
What Should You Do When You Don't Have Power?
Don't go near downed power lines! Treat all wires as if they are live (energized). Report damaged lines or equipment to LP&L's Emergency Operations Center at (806) 775-2555 immediately. If there is a danger to life or property, call 9-1-1.
If you experience a loss of power, remain calm and attempt to determine if the outage is localized to your home or if it is affecting your neighbors as well. Look to see if your neighbors' homes have lights on. If they do, it’s likely that a fuse in your home may have blown or a circuit breaker may have been tripped.
If it is safe to do so, it is also a good idea to look at your electric meter box. If the meter box has been pulled away or appears damaged, it is a good idea to call a professional electrician in addition to calling LP&L. If our field crews determine it is not safe to restore service without an electrician verifying that is safe, it could delay your ability to receive power. If multiple homes in your neighborhood do not have lights, it’s likely the outage is affecting a large area of the community.
Tips During an Outage
- Stay clear of downed lines and report them immediately! Always assume a downed wire is energized and therefore dangerous. Touching a live line or anything near it - such as a fence, puddle, car, etc. - can cause electricity to be transmitted through your body until it reaches the ground.
- If you ever come across a downed line, leave the area immediately. An energized line that has fallen across a car, fence, building or any other object can be very dangerous to unsuspecting passersby. You should never touch a person, car, tree, limb or any other object that is in direct contact with a power line.
- If a power line has fallen onto a vehicle, stay away from the vehicle. Seek help immediately by calling 9-1-1. If you are in the vehicle, wait inside the car until help arrives. You are safe from electrical shock as long as you stay inside the car. If you must leave the vehicle due to fire or other life-threatening reason, leap clear of the vehicle, landing with both feet together. Never hold onto the door while leaping and once on the ground, hop away - do not run.
- Limit phone usage. Depending on how widespread the outage is, phone lines and cell phone systems may become overloaded and limit emergency communications.
- Keep refrigerator or freezer doors closed to maintain the unit's temperature. The USDA says a refrigerator will keep food safely cold for up to four (4) hours if unopened. Discard refrigerated, perishable food such as meat, poultry, fish, soft cheeses, milk, eggs, leftovers, and deli items if the power has been out for more than four hours.
- Use caution with candles as they are fire hazards.
- Use caution when driving, as traffic signals may be disrupted. Also, during storm events, avoid low water crossings. Have a flashlight and emergency kit ready. Use a battery-powered radio or an Internet-connected device (laptop or smart phone) for outage updates.
Life Support and Outages
LP&L knows how important reliable electric service is to our customers, especially those using life-support devices. We make every effort to prevent outages but sometimes storms, equipment failure, and other events cause them to occur. Please be prepared in case electricity outages do occur. Some things that you can do to prepare for electricity outages include:
- Keep important phone numbers for your doctor, the life-support equipment supplier and/or manufacture and local electricians in a convenient location, in the event their assistance is needed.
- Ensure that you have a back-up telephone that does not require electricity (cordless phones may not work without electricity).
- Have a battery-powered radio on hand with new batteries to stay aware of news and other information in a convenient location.
- Keep a flashlight and extra batteries in a convenient location.
- Have an alternate plan in place to ensure the continuity of any life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage or using a temporary or back up electricity generation source like batteries or a generator.
- Please understand that you are responsible for the safe installation, use, and maintenance of any temporary or back up electricity generation sources.
Preparing for an Outage
LP&L recommends creating an electricity outage kit that contains the following:
- LP&L contact information:
- Call (806) 775-2509 during business hours from 8 a.m. to 5 p.m.
- Email or text us at firstname.lastname@example.org
- Call (806) 775-2555 to reach our 24-hour Emergency Operations Center
- A phone that does not require electricity (cordless phones may not work without electricity).
- Battery-powered radio or television
- Non-electric alarm clock
- Manufacturer's instructions on how to manually open power-operated doors.
- Bottled water and nonperishable food
- Manual can opener
- Extension cords (for partial outages)
- First aid kit
LP&L's electric system includes hundreds of circuits serving over 100,000 electric meters in the City of Lubbock. We use a systematic approach to restoring electric service.
First, we attempt to re-energize major circuits serving several thousand customers each. Then we concentrate on restoring service to smaller clusters of customers and individuals.
When a circuit outage occurs, sensing equipment in our Emergency Operations Center alerts our dispatchers and engineers. In most cases, our dispatchers are able to take corrective action using computer equipment that can remotely open and close devices on the circuits and re-route the flow of electricity.
In some instances, employees must be dispatched to clear lines and make them safe prior to re-energizing a circuit. Service restoration may take longer if crews are hampered by strong winds, heavy rain, lightning or flooding.
How long will it take to restore my power?
We understand the uncomfortable nature of an outage, but we ask that you please remain calm. We live in a part of the state that is prone to severe weather at any given point in time. Especially during weather-related outages, damage can be widespread and repairs may be complex. Our crews focus on restoring the largest amount of customers affected first. They will always do their best to restore your electricity in a timely, safe and efficient manner. Our restoration crews are experts in getting the electricity back on. As soon as a crew arrives on the scene, they will assess the problem and begin the repair process.
Why is my power out, but my neighbor's is on?
There are several possibilities. You may be on different circuits, OR you could have damage to the line, transformer, fuse or switch that serves your home, but your neighbor’s is fine.
How does LP&L decide whose power is restored first?
Crews are sent to repair large outages first. Restoring a down circuit can bring 1,200 to 2,500 customers back at once. Once major circuits are restored, crews are moved to working smaller outages.
Why can't I get an estimate of how long it will be before my electricity is restored?
When an outage occurs, our crews are dispatched as soon as possible. They assess damage at the scene and make repairs or call for additional equipment or employees.
Why does my neighborhood have outages every time the wind blows?
Usually, the short answer is trees. If you live in older neighborhoods, with big trees, you’re more likely to experience big outages AND momentary interruptions in service.