Lubbock Power & Light

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Benefits of Advanced Meters

Upgrading LP&L’s system with advanced meters brings many benefits to LP&L customers:


    1. IMPROVES BILLING ACCURACY

    • Eliminates manual meter reading
    • Reduces billing errors

    2. IMPROVES CUSTOMER SERVICE

    • Increases efficiency in addressing customer inquiries
    • Decreases time required to start or transfer service for new and current customers
    • Increases customer support capabilities and expands customer service options

    3. EMPOWERS CUSTOMERS

    • Provides accurate, near real-time data so customers can track and better manage their electric use
    • After installation, customer service will be able to provide an in-depth look into customers’ usage patterns
    • In the future, customers will be able to log on to an interactive portal where they can access the same data at any time (currently scheduled to launch in 2020)

    4. IMPROVES OUTAGE MANAGEMENT

    • Automatically alerts LP&L to outages, even before a customer reports them
    • Automatically identifies the location of the outage
    • Reduces time required to restore power to all affected customers

    5. ENHANCES RELIABILITY

    • Allows LP&L to conduct load analysis to help ensure transformers do not get overloaded
    • Allows LP&L to accurately and efficiently forecast Lubbock’s current and future energy needs
    • Provides new data to help determine when and where LP&L should make investments in the system to meet Lubbock’s growing energy demand

As the municipal provider of electricity for the City of Lubbock, LP&L strives to provide its customers with the same advantages of modern metering technology currently enjoyed by Texans all over the state, including members of our neighboring electric provider South Plains Electric Cooperative.

Texas cities that have already implemented advanced meters include Dallas, Houston, San Antonio, Austin, San Marcos, Bryan, Georgetown, Kerrville, Seguin and Fredericksburg.