Lubbock Power & Light

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Advanced Meter Opt Out

Advanced meters contain communication modules designed to upgrade and enhance customer service and customer experience. Once the installation timeline is determined, LP&L will provide instructions for customers opting for a non-standard digital meter. 

Similar to the Public Utility Commission of Texas (PUCT) Non-Standard Metering Service Rule (Rule §25.133), LP&L will allow customers to choose a non-standard meter as an alternative to the standard advanced meter. 

Customers who choose non-standard meters are required to pay the installation cost of the non-standard meter and incremental costs to provide the non-standard service, which include costs to manually read meters and perform other services through non-standard processes that would otherwise not be required.


FAQs

Why is there an opt-out fee?

LP&L respects the opinions and concerns of our customers. LP&L also strongly believes in the safety, efficiency and overall benefits advanced meters will bring to customers. The opt-out fee applies only to those individuals that wish to have a non-standard meter that does not contain the communication device needed to automatically read electric usage data.

When a customer chooses a non-standard, non-communicating meter, different procedures are required not just for meter reading, but for outages, connections of service and general maintenance. While LP&L respects the request of a customer who wishes to receive a non-standard meter, we must ensure the customer who opts out covers the associated costs so other customers are not required to subsidize the increased costs to the system.

The cost to manually read a single meter in the system and perform ongoing maintenance will be broken down and shared publicly on the LP&L website.

As the City of Lubbock Water Department moves forward with their decision-making process on whether to implement advanced water meters, the meter reading staff of City of Lubbock Utilities will respond accordingly.