Customer Benefits

Lubbock Power and Light works as a team to provide high quality customer service that is responsive to customer requests, produces accurate and timely bill statements and demonstrates fiscal responsibility.

Customers that allow LP&L to be their utility provider have access to numerous benefits including:

• The Lowest Electric Rates In Lubbock - LP&L discounts electric rates to make sure our customers have lower rates than other electric providers in Lubbock.
• LP&L Is Home Owned and Governed - LP&L is a municipally owned electric utility.  Decisions are made here in Lubbock and your money stays in here in Lubbock. It is your Home Owned Advantage! Click on About LP&L for more.
• Consolidated Utility Billing - LP&L bills and receives payments for LP&L electric and City of Lubbock water, sewer, solid waste and storm water services. All of these utilities’ dollars are displayed on one bill statement for your convenience. Click on Payment Options for more.
• Automated Bank Draft Service - All customers can save time and expenses by using the automatic monthly bank draft services. Click on Payment Options for more.
• Multiple Locations For Customer Service-  - LP&L receives walk-in customer payments or face-to-face customer service at our Downtown location of 1301 Broadway and the S.W. Branch located at 5201 82nd Street (Inside Lowe's Marketplace). Click on Locations and Hours for more.
• Budget Billing - Residential customers can pay a fixed budget amount for their utility service using our Budget Billing program. Click on Payment Options for more.
• Bilingual Services - LP&L offers a diversified staff of employees. Bilingual employees are available in the Call Center and Sales departments.
• Community Development Housing Payments - LP&L receives Community Development Housing payments.
• Accessibility For Disabled Persons - LP&L does not discriminate against persons with disabilities. If you would like information made available in a more accessible format, please contact the Billing Supervisor at 1301 Broadway or call 806-775-2524 with your request. Citizens with a hearing impairment may contact the City of Lubbock at 806-747-2888.
• Payment Options - LP&L offers traditional payment methods like: 
  • Automated Bank Draft Service
  • On-line Credit Card and E-Check
  • Pay By Phone
  • Budget Billing,
  • Check By Mail
  • Customers can visit our Business Offices to pay in person.
  • Click on Payment Options for more information.
• Customer Donations - LP&L accepts donations that are forwarded to Project Helping Hand.  These donations are distributed to those customers with the greatest need through Catholic Family Services. Click on Project Helping Hand for more.
• On-line Payment and Usage History - LP&L customers can view their payment and usage histories on-line by visiting My Account located on the navigation bar. Click on My Account for more.

Lubbock Power and Light continues to modernize-facilities and equipment in order to reduce costs, provide great customer service and ensure competitive rates. It’s our way of working for Lubbock.